We respect individual privacy and we value the confidence of customers, employees, business associates and others.

This Privacy Policy informs you of the way your information is collected online, how that information is used, and how Property First Group, LP protects this information.

Collection of Information
When visiting our website, you are an anonymous visitor. Unless a user has created an account and logged in, Property First Group, LP only recognizes a visitor’s IP address. Property First Group, LP does not collect any information without the visitor voluntarily providing such information. Only after you have decided to create an account, complete an application, or submit a claim do we ask for detailed personal information (e.g. name, Social Security number, address).

User Information
Property First Group, LP uses the information collected in one or more of the following ways:

  • Process claims/applications and to make and fulfill requests for additional information
  • Provide customer service and/or support
  • Provide you with insurance documents
  • Communicate with you about your application or claim
  • Update you on new products, services, or benefits

Property First Group, LP will not give or sell your personal information to third parties outside Property First Group, LP unless ordered to do so to comply with the law of the countries in which we do business or when complying with the legal process.

Property First Group, LP encrypts information wherever Property First Group, LP requests it online. Personal information is accessible only by staff designated to handle claims and applications. All Property First Group, LP agents and contractors with access to personal information are also bound to adhere to this policy as part of their contract with Property First Group, LP.

Data Integrity
Property First Group, LP will use personal information only in ways that are compatible with the purposes for which it was collected and in accordance with this Policy. Property First Group, LP will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current. However, we depend on our policyholders, certificate holders, and users to update their personal information when necessary.

Our website is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. The Property First Group, LP uses non-identifying cookies to provide easier site navigation and access to forms. You can still use the Property First Group, LP site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

Access and Correction
Upon request, Property First Group, LP will grant individuals reasonable access to personal information that it holds about them. In addition, Property First Group, LP will take reasonable steps to permit individuals to correct, amend, or delete information that is clearly demonstrated to be inaccurate or incomplete except where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where the rights of persons other than the individual would be violated.

Important Privacy Choices
You have the right to opt out of or prevent the disclosure of non-public personal financial information to non-affiliated third parties, other than those permitted by law. This option applies to the products and services that Property First Group, LP provides to you. Presently, Property First Group, LP does not share or exchange such information. If you would like more information about your options and rights to opt out of information sharing, please call Property First Group, LP at (888) 545-7627, or write to Property First Group, LP at the address provided below. If you have previously opted out, please be assured that your election will remain effective. You do not need to call unless you wish to change your election.

Contact Information
Questions or comments regarding this Privacy Policy should be submitted to the Compliance Department of Property First Group, LP by mail or email as follows:

Property First Group, LP
Attention: Compliance Department
307 23rd Street Extension
Suite 950, DPT#22031
Sharpsburg, PA 15215